Frequently Asked Questions
Are you a locally owned company?
How many different medical supplies do you carry in stock?
Are you ‘brand neutral’?
Where do you source your medical supplies?
Do you charge for shipping?
Do you ship overseas?
Which courier company do you use?
What is your expected delivery time?
If you don’t have something in stock, how long can I expect my order to be filled?
What happens if we don’t receive our goods on time?
My goods have arrived damaged – what should I do?
What is your return policy?
We wish to obtain a quote – who do we talk to?
We require a specific product – who do we talk to?
How do I place an order?
What are my payment options?
What happens with my credit card details?
How do I set up a credit account?
I wish to make a complaint – who do I speak to?
Can anyone from the public call into your company and buy medical supplies?
Do you have fun?
Questions and Answers
Q. Are you a locally owned company?
A. Yes – Mount Maunganui, New Zealand
Q. How many different medical supplies do you carry in stock?
A. Approximately 3000, with access to over 40000+ product lines
Q. Are you ‘brand neutral’?
A. Yes
Q. Where do you source your medical supplies?
A. We order our complete range of products from around 100 wholesalers throughout NZ.
Q. Do you charge for shipping?
A. See Shipping.
Q. Do you ship overseas?
A. No
Q. Which courier company do you use?
A. Courier Post
Q. What is your expected delivery time?
A. Any orders received before 12pm should arrive with our BOP and Waikato customers the same day. All deliveries to areas outside of here should take 1-2 working days.
Q. If you don’t have something in stock, how long can I expect my order to be filled?
A. You should receive your order within 2-3 days.
Q. What happens if we don’t receive our goods on time?
A. Please contact us and we will do a ‘track and trace’ on your order to establish its whereabouts.
Q. My goods have arrived damaged – what should I do?
A. Please contact us and well arrange for a replacement to be sent out immediately.
Q. What is your return policy?
A. If an incorrect product has been sent to you based on our error, we will arrange to have it picked up at no charge. A replacement will be sent out immediately. Customers are expected to pay the shipping for all other returns.
Q. We wish to obtain a quote – who do we talk to?
A. You can contact us or go to the 'Query’ field of our website and request a quote by filling out the attached
form. This will email us and we’ll respond to your quote promptly.
Q. We require a specific product – who do we talk to?
A. Please contact us using the query field of our website and we’ll attempt to track it down for you and respond to you promptly with availability and price.
Q. How do I place an order?
A. You can either email, fax or call us with your order.
Q. What are my payment options?
A. We accept cash, cheque, bank transfers and VISA and Mastercard. We also offer credit to approved customer account holders. Account payment is required by the 20th of the following month.
Q. What happens with my credit card details?
A. We do not store any credit card details (unless specifically requested by a customer).
Q. How do I set up a credit account?
A. You can contact us for a credit account application form or download one online.
We will process it and advise you of the outcome.
Q. I wish to make a complaint – who do I speak to?
A. Contact us and we’ll ensure you’re complaint is addressed promptly.
Q. Can anyone from the public call into your company and buy medical supplies?
A. We sell a large range of products to the general public, however some of these are only available to medical practitioners.
Q. Do you have fun?
A. Absolutely!
