At Capes, we care about your privacy.


You have the right to feel secure, knowing that your personal information will not be used for any purpose unintended by you, and will not fall into the hands of a third party. That's why our policy is both specific, and strict.

If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us, so we can put it right.

We are constantly keeping a vigilant lookout for credit card and other fraud. We report all charge backs to a credit reference agency. If you have any reason to seek the return of money paid, please contact us rather than your credit card issuer.

Information may be unlawfully available to hackers and snoopers. We take no responsibility for this. The risk is no different from a similar risk in a bricks and mortar establishment. Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site.

In the most unlikely event this policy should change in the future, we shall provide notification in advance. You will have the opportunity for to indicate whether you would prefer we do not provide this information to third parties as proposed.

We do not market to children. We do collect data on children over 15 years of age who may join to use Capes online ordering. Such child members will inevitably visit other parts of the site and will be subject to whatever on site marketing they find, wherever they visit.

Here is a list of the information we collect, and why it is necessary to collect it:


1. Basic identification and contact information, such as your name and contact details.

This information is used:

  • To provide you with the services which you request;
  • To maintain our accounts;
  • For billing;
  • To enable us to answer your enquiries;
  • For verifying your identity for security purposes;
  • For marketing our services and products;
  • To help make our web site as useful to you as possible;
  • Information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.

2. Your domain name and email address

These are recognised by our servers, and the pages you visit are recorded. This information is used:

  • In a collective way, not referable to any particular individual, for the purpose of quality control and improvement of our site;
  • To send you news about the services to which you have signed up;
  • To tell you about other of our services.

3. Financial information, including credit card details

This information is used to obtain payment for goods and services you have ordered from us. This information is never actually received by us. The page where this information is given by you is controlled by our contract merchant service provider, PX Pay. Such information is automatically encrypted, and later decrypted for use. It never touches our system.

4. Financial information, including credit card details

This information is used to obtain payment for goods and services you have ordered from us. This info is taken through a page certified as secure by Westpac PX Pay. You will note that this page has a web address starting "https", not "http". The additional "s" denotes its secure status.

Such information is automatically encrypted as soon as you confirm it, and passes in encrypted form to our contracted merchant service provider, Westpac Internet Payment Solution Plus (WIPS Plus), who automatically arranges the transfer from your bank account to ours.

By using PX Pay you can accept payments from customers online, ensure the transaction is both valid and secure at the time of payment, track purchases through PX Pay online reporting system, eliminate the potential risk that comes with storing credit card data. With PX Pay added to your Hosted Plus solution, we can also use the recurring billing feature to allow our customers to set up regular payments, such as monthly subscriptions.

Note: your Internet browser may produce a warning message. This is automatic and does not reflect on the high level of security built into our system.

If the rightful cardholder did not place an order, they have the right to dispute the transaction up to 30 days after it has taken place, depending on whether it was processed on a MasterCard or Visa.

5. Your Capes personal profile

This information is available to be seen by members throughout the world. No contact details whatsoever are given out with it. This information is not used for marketing purposes of any sort.

Information, which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.

Some of this information is classified as sensitive information by the Privacy Act 2020. We make the assumption that in giving this information to us, you consent to our holding it for the duration of your membership.

6. Information volunteered by you

This is information provided by you for a particular purpose, for example a personal profile, survey, job application form, or contest. This information will be used exclusively for the purpose for which you have provided it.

Information is disclosed to third parties only where the third party concerned qualifies in whatever way the website page requires. We will make it absolutely clear on the face of the page, any intention to publicise the name of a winner.

7. Affiliate information

This is information given to us in the course of your business and ours as you have applied to join our affiliate scheme. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship.

This information is used:

  • To maintain our accounts and affiliate records;
  • For billing;
  • To enable us to answer your enquiries;
  • For verifying your identity for security purposes;
  • To send you news about the services to which you have signed up;

8. Business information

This is information given to us in the course of your business and ours such as in relation to your application to partner with us or advertise with us. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you and any partner to reciprocate this policy.

9. Disclosure to Government

This includes their agencies. We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorization such as a search warrant or court order.

10. Information request

At any time you may review or update the personally identifiable information that we hold about you, by contacting us at the address below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

This confidentiality policy has been compiled so as to comply with current UK, US, New Zealand and EU legislation, so far as we are aware. If you have any question regarding the confidentiality policy, please contact us at:

Capes Medical Supplies

122 Newton Street

Mount Maunganui

New Zealand

3116


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Need help or answers? If you need help finding the right product, some technical advice, or anything at all our support team is available 8am-4pm Monday to Friday.

0800 18 19 19