Last Updated 20/04/2020
To our Valued Customers,
We trust you are safe and well in the current environment we find ourselves in.
While this is a difficult and uncertain time, we are working hard to give you some stability.
As an essential service, we're open and will continue to be here for you.
Servicing and supporting you is our absolute priority. There will however be some changes to products that you regularly order.
Because of worldwide demand for Personal Protective Equipment (PPE) there is now a huge shortage of raw materials to make these products. Changes in overseas freight costs have resulted in some cases quite large price increases from our suppliers. Currently, we do not know how long this may last.
Products that are affected currently by price or availability are:
Gloves (especially Nitrile)
While we are striving to keep price rises to a minimum the reality is that you will see price increases in some product lines.
We want to assure you that this is not for our gain and it is with great reluctance that we have to pass on these price increases.
We are working with our current suppliers in exploring ways to lessen the impact of these increases while still preserving the continuity of your medical supplies.
Be assured we here at Capes Medical are doing all we can to get through this together with you, our valued customers.
Your Team at Capes Medical
Dear Valued Customer,
In response to the New Zealand Government’s announcement, Capes Medical effective from this morning has implemented a business continuity plan for the next 4 weeks. This of course means a few changes to the way we do business.
We will continue to operate as an essential service. Our retail shop is now closed but you are still able to order online.
To make sure that our Team is safe and we have the best chance of supplying the products you need, we now will be working in shifts to continue to deliver Medical supplies around New Zealand. This may mean that there could be a delay in getting your orders out.
As you can appreciate we like other essential services have been inundated with orders and phone calls. Our Team is working tirelessly to do the best they can in these difficult circumstances.
We appreciate your understanding and patience.
Where possible we would ask that you place your order online rather than call.
Kia Kaha NZ. In this together. Stay Safe
❤️ From the Team at Capes Medical
PRODUCTS AFFECTED BY COVID-19
Due to the Coronavirus (COVID-19) we are experiencing a large increase in demand for Personal Protective Equipment (PPE) Surface cleaning and Sanitising products. These shortages are not only affecting Capes but all suppliers and resellers.
Products affected include;
These shortages have unfortunately led us to place some restrictions in place on supply – due to the shortage globally. Some products now on our website are now showing as a “Restricted” product. We regret to advise that we will be unable to supply these restricted products if in stock to cash/non-account customers until further notice.
Currently, our focus is to ensure that our Community Health, Emergency Services and Clinical customers are prioritised. So our front line services are best equipped to deal with COVID-19. We understand that some of our customers have a history of purchasing products, and we will be working closely with you on this occurrence.
Our customer service team is receiving an unprecedently large amount of calls and emails, so we do apologise if this has caused a delay in us getting back to you in regards to products and orders. Unfortunately due to the nature of this – there may be slight delivery delays from the logistics and supply process that has changed over the past weeks to deal with this.
If you have any queries regarding an order or a product outside the above restricted products, please contact us on firstname.lastname@example.org
We apologise for any inconvenience caused during this period, rest assured - our team is working tirelessly to ensure your orders are getting out to you as soon as they can.
The Team at Capes Medical