If there’s a problem with any product you’ve ordered from us, we’d like to be the first to know – and in all circumstances we’ll work with you to find the best outcome.
Please call us on 0800 18 19 19 or email firstname.lastname@example.org within 7 days
That the goods and packaging are returned in their original condition (where possible)
That your original invoice or packing slip is included
Your customer account number
Your full name & contact phone number
The product code of the item(s)
A description of the item(s)
The quantity of the item(s)
Please note: if we receive goods without your invoice or the details above, then we may not have enough info to help.