Mount Maunganui



If something’s gone wrong, please let us know. We’d love to make it right. We’ll work with you to come up with a solution that keeps us all smiling.

Here’s some more info on how exactly the returns process works. To return an item to us:

• Call us on 0800 18 19 19 or email within 7 days

When returning goods, please ensure:

  • That the goods and packaging are returned in their original condition (where possible)

  • That your original invoice or packing slip is included

    If you’re unable to include your invoice, please include the following:

  • Your customer account number

  • Your full name & contact phone number

  • The product code of the item(s)

  • A description of the item(s)

  • The quantity of the item(s)


Please note: if we receive goods without your invoice or the details above, then we may not have enough info to help. 


Please post all returns to the following address:

Capes Medical Limited

122 Newton Street

Mount Maunganui 3116

New Zealand 

Need help or answers?

If you need help finding the right product, some technical advice, or anything at all our support team is available 8am-4pm Monday to Friday.